- How do I track my package? :
To track the delivery status of your package, simply click on the tracking link in the shipping confirmation email once your package has been shipped.
- Where can I have my package delivered? :
You have the possibility to place your order by Bpost with delivery directly to your home or to a Bpost point, or by Mondial Relay to a relay point of your choice (please note that delivery times are longer by Mondial Relay)
-Which country can I have my order delivered to?
You have the possibility to have your parcel delivered to Belgium, France, Luxembourg and the Netherlands.
In Belgium via Bpost and Mondial Relay
In France, Luxembourg and the Netherlands via Mondial Relay
- What is the delivery time?
A preparation period is necessary before your order is ready for shipment. Normally, this period is 24-48 hours; it can extend to 72-96 hours during collection releases or restocking.
Once your order is ready to ship, you will receive a shipping confirmation email.
Your orders are prepared from Monday to Friday, there are no preparations on weekends and public holidays, once your order is shipped, delivery times depend on the carrier and your geographical location. On our side, we no longer have any influence on this part.
- Is it possible to collect from the store?
Yes, you just need to choose the "pick up in store" option when choosing delivery.
As soon as the order is ready, you will receive an email informing you that you can come and collect it from the store (Avenue Schlogel 58, 5590 Ciney)
- Can I make a return?
However, if the items do not suit you, you can return them.
After receiving your order, you have up to 14 days maximum to return items that do not suit you.
Return costs are the responsibility of the customer returning the item(s).
Please make returns directly to the address below.
Please note: No returns sent to a relay point will be accepted and collected by our team.
Trendy Boutique
Avenue Schlogel 58
5590 ciney
Belgium
- What are the conditions of return?
1. Do not remove labels from items.
2. Do not wear or wash items.
3. Do not stain clothes when trying them on.
4. Return the items to their original packaging.
5. Complete the return form: https://shopify.com/91327430995/account
Please complete and include this form in your package. Without it, we will not be able to process your return.
- What payment methods are accepted?
You can pay for your order via Bancontact - Visa - Mastercard